Refund policy

At Panivora, we want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple and hassle-free return process.

Easy Returns Within 30 Days

You have 30 days from the date you receive your order to return items. Items must be unused, in their original condition, and returned with their original packaging, tags, and accessories. Our support team will guide you through the entire process.

Restocking fee: $0 CAD – we do not charge any restocking fees on returns.

Return Policy Overview

  • Return window: You have 30 days from the date you receive your order to return items.
  • Item condition: Items must be unused, in their original condition, and returned with their original packaging, tags, and accessories.
  • Simple returns: Our support team will guide you through the entire process.
  • Restocking fee: $0 CAD – we do not charge any restocking fees on returns.

Return Shipping Fees

  • For defective or incorrect products: No cost for the customer. This applies when the product received is incorrect, damaged by the carrier, or otherwise defective.
  • For customer change of mind: The customer covers the actual cost of the return. This applies when the customer orders the wrong item, it doesn't fit, or they no longer want it. Original shipping fees are non-refundable.

How to Return an Item

  1. Contact us: Send an email to contact@panivora.shop with your order number and the reason for the return.
  2. Package your item: Carefully repack the item in its original packaging, including all accessories, tags, and documents.
  3. Ship it back: Send your return following the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.

Refund Process

  • Inspection: Once we receive your return, we will inspect the item to make sure it meets our return criteria.
  • Refund timeframe: After approval, your refund will be processed. It usually takes up to 5-10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for another size, color, or a different product, please contact us at contact@panivora.shop and we will help you process a quick exchange.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned. These products will be clearly marked as non-returnable on their product pages.

Any Questions?

Check out our FAQ page or contact our customer service.

Contact Information

Any Questions?

Check out our FAQ page or contact our customer service.